I get really tired of having to push one for English. I know that most of these calls are based out of India but there are still a good number that are not. I am in the US I should not have to push 1 for english. But today of all days I really had enough. Let’s start with my dilema. I have a Nook and love it. I was downloading books for the kids at christmas time and used my credit card and a American express gift card. Well I figured that if I had an issues it would be with my gift card. Especially since most places give you a hard time about American Express. Apparently I didn’t have any problem with the gift cards but the books I bought with my credit/debit card would not open up on my nook. Which was weird especially since the books were on the other 3 nooks linked to my account and my IPAD. On my nook it kept prompting my name and credit card number. It has never done that in the year that I have owned my nook. So I call press 1 for English and get a spanish speaking person who I can barely understand. I know that 1 for English means so I can understand right? Unless it’s for them to understand. Which she did not. Not to mention her thick accent made it too hard for me to understand her. So I try 3 times to get her to understand to no avail. So tries to tell me to try this and that. I hang up with her accomplishing nothing other than loss of time and increase aggravation. I call back. Holy crap and English speaking person hot damn. Which I am shock and apparently my brain forgot to keep my comment to myself. I announce Yea! Someone who speaks English. He laughs and then a tad embarrassed I explain why I said that and then my issue. In less than 10 mins I have my 2 books on my nook. Now how hard was that people? If you give English speaking Techs to English speaking customers the problem gets solved faster. Rocket Science!